Shipping & Policies

Group Buying Aquarium Supplies

J&L Aquatics encourages group orders for either livestock or equipment. In many instances (especially with livestock) it can save you a fair amount of money on shipping alone. In order to expedite this process and eliminate any confusion, please follow these simple guidelines listed below.

• One Ambassador needs to be assigned per group order. The ambassador is required to coordinate ordering between the group and J&L. We will work closely with the ambassador to ensure the items requested are on hold and accurately billed.
• An Order List, which contains the entire contents of the order separated by person involved, will be provided to J&L near the end of the group order Cut off period. Contact information (actual name and phone number) of each person listed is also required. No bulletin board handles will be accepted.
• A Cut Off Period needs to be assigned by the ambassador at the outset of the group order, and no additions or changes may be made past this point. The Cut off period is generally the business day before the order is scheduled to be shipped.

It is completely encouraged for the participants to call in on their own and check availability and stock; but, they won't be able to order or hold anything on their own. They must report their items to the ambassador.
The group ambassador is responsible for all order/shipping charges.

"J&L Uses"

• Items marked by a indicate that we at J&L Aquatics have used in the past, or are currently using the indicated product. We have found the item to be of good quality and are happy with the use to which the product was intended.
• This endorsement in no way retracts from other products we offer. It is simply a method for us to let the consumer know the products that we have tried and had success with.

Aquarium Livestock Guarantee

• J&L Aquatics guarantees that your live goods order will arrive to you alive. In addition, we guarantee that all livestock purchased from us will remain alive for a 24 hour period after arrival. In order to qualify for coverage, we require the following:
  • A clear photograph of the animal in the bag before it is opened for acclimation. We recommend taking photographs of all animals before beginning acclimation.
  • Your livestock is properly acclimated (Acclimation Techniques) to your tank in a timely manner (within 4 hours) upon receipt.
  • You must notify J&L Aquatics within 24 hours of delivery by email or telephone. If this takes place on a holiday, the time stamp on the voice mail or email will be used as the time of receipt.
  • The best way to notify us of an issue is by email. The email includes a time stamp that will be used to verify coverage is still active, and it’s also the easiest way to send us a photograph of the deceased animal.
  • In the event the animal dies between acclimation and 24 hours after arrival, we require a photograph of the deceased animal on a piece of paper. (We do not accept photographs of the fish in a net or stuck in rock work).
  • Incorrect addresses provided for courier shipment void any livestock guarantee.
  • Not being available for courier delivery on the first attempt voids any livestock guarantee.
• A J&L Aquatics gift card will be given for the price of the livestock returned to J&L Aquatics (credit does not include any original box, packaging or shipping charges). If a replacement is requested, the customer is responsible for any/all box, packaging and shipping expenses incurred for shipping the replacement animal.
• J&L Aquatics livestock guarantee does not pertain to replacement animals, special order animals, or animals that were noted that the guarantee does not apply to.
• The above only applies to orders that are shipped via Air Cargo Guaranteed Service, and UPS Overnight..
• In order for the guarantee to be valid, all of the above conditions must be met.
• Please note that J&L Aquatics will accept no returns/exchanges on livestock.
• In the event of an order cancellation on live goods (excluding live rock), J&L Aquatics reserves the right to charge a non-refundable 30% re-stocking charge. Live goods that are specially ordered are non-refundable.
• Credit for any livestock will be given as an account credit to be used within six months of date of issue.
• Animals that are not covered by the guarantee: All Echinoderms (Starfish, Urchins, etc.), Cephalopods, Cucumbers and Nudibranchs: J&L Aquatics will take every measure to ensure that your animal arrives in a healthy condition. However, due to the extremely delicate nature of these animals, the livestock guarantee does not

Aquarium Equipment Returns

• All returns and/or exchanges must be made within 14 days of receipt of product.
• Products may only be returned unused, and in original unopened packaging.
• J&L Aquatics reserves the right to charge a non-refundable 20% restocking charge for any/all returned merchandise (excluding exchanges).
• J&L Aquatics will not be responsible for return shipping charges. Original shipping charges are non-refundable. If the item was originally shipped under our free shipping policy, the cost of doing so will be removed from the credit. Before returning/exchanging any goods, we require that you authorize your return with J&L Aquatics. Any items returned without our authorization will be declined.
• In the event that your order is damaged by the carrier, a claim will be filed with the carrier company. Upon approval of the claim by the carrier, your original order will be re-shipped to you at no additional cost. If you wish to return the damaged goods for a refund or credit, the 20% restocking charge will be applied. J&L Aquatics will not be held responsible for any/all shipping delays that may occur from time to time.
• Special order & sale items are not returnable under any circumstances.
• Dry Good Order cancellations may also be subject to a 20% restocking charge.
• Orders that are returned or refunded when using Affirm or similar financing are subject to a 5% service charge of the original order amount including tax.

Account Credits

• Any and all on-account credits will be in the form of a gift card that is usable online or in store..